This is a communication self-service solution that can be accessed by claimants, employers or agents to quickly provide much needed assistance from SCDEW with clarification to general questions for claim benefits and tax issues. The Chatbot services is available through a chat icon link from the SCDEW website and SUITS self-service portal.
This FAQ provides general answers to most commonly asked questions regarding unemployment insurance (UI) and the COVID-19 pandemic. It is not intended to be, and should not be construed as, a definitive answer to any specific situation. Employment and Workforce will investigate and adjudicate each claim to determine UI eligibility based on the unique facts of each case. Claimants affected by loss of work due to the Coronavirus should apply for UI benefits to determine if they are eligible. Employers should timely respond to all requests for information from Employment and Workforce to ensure that claims are properly adjudicated. Additionally, answers to these questions may change as the result of any state or federal action to address the COVID-19 pandemic.