Process Name:

Cancel a Pending ACH Debit Payment

Role:

Employer

Objective(s):

To cancel a payment in a “Pending” status.

Before you begin:

•      The Employer has made an ACH Debit payment.

•      The payment is in a “Pending” status.

•      The Employer has a need to cancel the payment.

What happens next:

•      The payment is cancelled and will not be applied to the UI payment balance due.

1. 

Click the Payments left navigation menu item from the Employer Portal Home screen.

SUITS displays the Payment Function Maintenance screen.

2. 

Click the Make Payments hyperlink.

SUITS displays the Payments Wizard screen – Step 1: Payment Account Summary.

•      View the Employer Information panel, the Payment Account Summary panel (displays how much the Employer owed per quarter), and the Pending Payments panel on this screen.

•      You can also open the Payment History, Edit a Payment, or Cancel a Payment from this screen (SUITS displays these buttons below Payment History panel).

3. 

Select the radio button associated with the payment you want to cancel.

The user can only cancel a payment in a “Pending” status. The payments available to cancel will display on the Payments Wizard screen – Step 1: Payment Account Summary in the Payment History panel.

4. 

Click the Cancel Payment button.

Clicking this button starts the process of cancelling a pending payment.

SUITS displays the Payments Wizard screen – Step 2: Cancel Payment.

5. 

Click the Cancel Payment button.

SUITS displays the Payments Wizard screen – Step 3: Cancel Payment Confirmation.

6. 

Click the Finish button.

SUITS displays the Employer Portal Home screen.