Process Name:

Create Investigation

Role:

Internal SUITS user

Objective(s):

To create an investigation record to be assigned to another user.

Before you begin:

Information has been received by DEW that warrants an investigation being created.

What happens next:

An Investigation workflow is created.

1. 

Click Employer Services item in left hand side menu

Selecting this main menu item will open the Employer Services screen.

2. 

Click Investigation hyperlink.

Selecting this hyperlink will open the Investigation Lookup screen.

3. 

Click New button.

Selecting this button will open up a new investigation on the Investigation Maintenance screen.

4. 

Select the type of investigation to create.

Depending on what is selected from this dropdown, different options appear in the bottom section of the screen. For this example we will follow the steps of Status Redetermination Investigation

5. 

Enter required information.

6. 

Click the Submit button.

• The system saves the investigation record in a status of ‘Pending’.

• The system generate the workflow corresponding to the type of investigation created.

• The system generates an Investigation ID.

• The system calculates the Due Date based on the current date and the type of investigation selected.

• If Investigation Type is Benefits Redetermination, Review Benefits Redetermination Workflow is generated.

• If Investigation Type is Status Redetermination, Review Status Redetermination Workflow is generated.

• If Investigation Type is Status Investigation, Review Status Investigation Workflow is generated.

• If Investigation Type is Financial Audit, Review Financial Audit Investigation Workflow is generated.