Process Name:

Establish Collection Cases

Role:

•      System

Objective(s):

•      Collection cases are created and assigned.

Before you begin:

•      Ten days have passed since the Statement of Account has been sent to the Employer.

•      Total delinquent debt on the account is equal to $150.00 or greater.

What happens next:

•      Collection cases are created and worked as needed

1. 

This is two Systematic processes with no user steps.

Batch 1: The run time has occurred for the Collection Case batch to run.

2. 

Batch 1: SUITS identifies Employers with delinquent debt on file 10 days after due dates.

SUITS will only allow one “Active” collections case for an account at a time. If a collection case is already “Active” for the Employer, SUITS will add the new debt to that case.

3. 

Batch 2: SUITS will generate collection cases for identified Employers, and assign them based on the SC county or US state where the physical address is located.