Process Name:

Evaluate Missing Refund

Role:

•      Internal Staff

Objective(s):

To evaluate a request from an employer regarding a refund not received

Before you begin:

•      The Employer has submitted a missing refund request from the Employer portal.

•      SUITS has initiated an ‘Evaluate Missing Refund’ work item.

What happens next:

•      The missing refund has been stopped.

•      SUITS sends a message to the Employer Portal inbox, “Refund Request Status Change: Your refund request 70 has been Stopped”.

•      If the missing refund request is denied, the refund is not stopped and SUITS generates a message to the Employer’s inbox, “Missing Refund Request Denied”.

1. 

From the Staff Portal Home screen, click the Work Item Number hyperlink corresponding to the Evaluate Missing Refund process.

SUITS displays the Review Missing Refunds Evaluation Maintenance screen.

Click the View Affidavit button to download a .pdf of the Missing Refund Affidavit.

2. 

Click the hyperlink associated with the missing refund.

This step is only needed if there is more than one missing refund record displayed.

3. 

Enter Notes.

This is not required.

4. 

Upload Attachments.

This is not required.

5. 

Click the Approve button.

SUITS displays the Home screen.

SUITS stops payment on the missing refund.

SUITS sends a message to the Employer Portal inbox: “Refund Request Status Change: Your refund request 70 has been Stopped”.

If the user denies the missing refund, the refund status remains the same and SUITS generates a message to the Employer’s inbox:
“Missing Refund Request Denied”.

ALTERNATE ACTIONS:

There is also an ‘Action Taken’ dropdown where alternate actions can be taken if the missing refund is denied. These options include:

•      Canceled

•      Stop Payment