FAQs

Category	Question	Answer
Payments	What methods are available for an Employer to submit a payment?	An Employer can make a payment by ACH Credit, ACH Debit, Check, Cash, or Money Order and credit card.
Payments	When is an Employer’s payment due?	For contributory employers and 2% reimbursable, the payment for a quarter is due on the same date as their employer wage report. If the payment is for a debt created by a wage adjustment or the wage report is filed after the due date, the payment is due within 10 days of the SOA. For 0% reimbursable employers, the payment is due 30 days after the billing statement for charges is mailed. South Carolina can offer employers a due date extension depending on circumstances. In this case, the payment is due on the last day of the extension.
Payment	How is the payment calculated?	System will calculate Amount Due = Outstanding Balance from all previous quarters - Payments Received in the current quarter available credits per program + Current quarter due (UI Debts (tax, interest, late report penalty, etc.) System will include in amount due all debt that is due and delinquent System will include in the amount due all debt for an Employer with any payment status (Unpaid, Cancelled, Dishonored, and Pending).
Penalties and Interest	When does the Employer accrue penalties or fines?	Report penalty of $25 or 10% of the contributions dues no greater than $1000.00, whichever is greater, is issued if the report is not filed 15 days after the delinquent report notice is issued. The Late payment penalty is 10% of the contributions due and is issued 10 days after the statement of account is issued. Nonpayment contingency penalty is $10 and only assessed when the contingency is not paid in full 10 days after the statement of account is issued. Interest will be assessed if the report is filed after midnight on the due date of the quarter. The report penalty, 10% of contributions due or $25.00, whichever is greater, is assessed 15 days after the delinquent report notice is mailed. A late payment penalty, 10% of contributions due no greater than $1,000.00, is assessed if the report is not paid in full 10 days after the statement of account is issued. The $10 nonpayment penalty is assessed if the contingency assessment is not paid in full 10 days after the statement of account is issued.
Interest	How is interest calculated?	SUITS will only calculate interest on contribution and reimbursable debt as follows: Outstanding debt remaining for each month multiplied by the monthly interest rate of 1% on the first of each month. For employers retroactively established, interest is charged on unpaid contributions at one-half of 1% per monthly or fraction thereof to the date on which liability is established
Batch	When is an ACH Debit payment batch processed?	Created batches will have a status of “Pending” until the daily batch job is run. Once the daily batch job is run and process all daily batches with a status of Pending, all the daily entered batches status will be updated to Processed. SUITS will store the Batch Date as the date the deposit was submitted into SUITS.(See Process Payments use case)
Batch	When is interest calculated on a payment batch?	If interest recalculation is triggered, SUITS will recalculate as follows: If a payment receipt date is entered, prior to current month, interest will need to be recalculated.
Batch	What reports are associated with batch payments?	No reports are identified for this use case.
Refunds	What happens when a user clears a refund check that was stopped on the same day?	Employer account will be updated by the refund interface that the check has cleared.
Refunds	When is a refund not issued?	The credit balance is not eligible for refund if any of the following conditions apply (Request Refund button will be hidden): For Reimbursable Employers: • Credit amount is $3.00 or less. • Reporting Method = 2% Reimbursable and there is a report delinquency. • For Contributory Employers with inactive accounts: The refund request date is more than 4 years from the payment due date of the payment which created the credit. • If wage amendments are “Pending” for the employer • The credit is a result of the 2011 and 2012 legislative revised rate reductions. • Agent is attempting to submit the refund request without the correct role. • If the employer has had delinquent reports in the 12 most recently completed quarters. • If the employer has an inactive status with reason of “Bankruptcy”. • If the employer has an active payment plan. • If there are uncollectible / aged write-offs for the life of the account. • If the effective date of the payment is within the month of the current due date. • If the account is being audited. • If the credit amount is less than or equal to $3.00. • If the account has a monetary delinquency within the 12 most recent completed quarters. • If the credit is less than the employer’s expected total tax liability for the next 8 quarters. (calculated by multiplying the employer’s previous 8 quarters’ reported taxable wages by the current tax rate).
Refunds	When are refund checks requested from SCEIS?	The Printing Refunds Check file runs on Mondays and Thursdays and sends information about the refund checks to the SCEIS. The check will be issued by SCEIS and returned to DEW for postage and mail drop.
Payments	How is a dishonored payment processed?	SUITS takes the following steps to process a dishonored payment: 1. UI Agency receives an interface file for returned ACH debits. 2. System identifies the dishonored payment tied to the transaction and updates the status of the payment to “Dishonored”. 3. System rolls back the payment in reverse order that it was applied. 4. System generates Dishonored Payment Notification correspondence to Employer that a payment has been dishonored. 5. If a dishonored payment is received for checks via email or USPS mail, the payment in SUITS is manually updated. NOTE - If reason for return is ‘Notice of Change’ (NOC), SUITS generates a notice to the employer at step 2. The following correspondence is generated with this process: 1. Notice generated upon the receipt of an ACH Debit transaction from the bank with a code that the receiving bank processed the payment, but has identified a discrepancy in the payment information that was sent to the bank. The notice will advise the Employer that the payment was processed, but the account they entered had incorrect information, to verify their saved information. This correspondence is triggered as such: Receipt of an ACH Debit transaction from the bank with a code expressing the receiving bank processed the payment, but has identified a discrepancy in the payment information that was sent to the bank. 2. Dishonored Payment Notification will be generated upon the reversal of a payment due to the bank rejecting the payment. The notice will advise Employer that a payment has been dishonored, that the payment must be resubmitted, and that interest may accrue if payment is late. This correspondence is triggered as such: ACH Debit Incoming file is generated and processed by SUITS; however, an individual payment is not processed (dishonored by the bank) by SUITS. On-Demand (Notice will have to be generated manually for manual checks sent back to the agency as well as remote deposit).
Payments	Can batch payments be edited?	Yes, but they can only be edited by the cashiering unit. The deposit payment must be in pending status and can be edited on the Employer Payment Batch Header screen.
Payments	How does the Annual Reimbursable 2% Reconciliation process work?	The Annual Reimbursable 2% Reconciliation is a system-only process in SUITS. More information about this can be found in the Collections handbook.
Payments	How does a user maintain Administrative Tax Penalties?	This changes so rarely that the process has been hard coded into the SUITS database and cannot be completed by DEW staff. In order to maintain Administrative Tax Penalties, the user would have to submit a change request to Sagitec and it will be completed by Sagitec staff.