Process Name:

Issue Manual Refund

Role:

•      Internal Staff

Objective(s):

To issue a manual check for a refund

Before you begin:

•      An Employer has submitted a missing refund request.

•      The UI Agency has stopped the missing refund.

What happens next:

•      The UI Agency issues a manual refund check.

1. 

From the Staff Portal Home screen, click the Employer Services left navigation menu item.

SUITS displays the Employer Services Maintenance screen.

2. 

Click the Manage Refunds hyperlink.

SUITS displays the Manage Refunds Functions screen.

3. 

Click the Issue Manual Refund Check hyperlink.

SUITS displays the Issue Manual Refund Check Maintenance screen.

4. 

Enter the Employer Account ID in the Refund Search panel.

5. 

Click the Search button.

SUITS displays the Employer Details panel and the Manual Check Detail panel.

6. 

Click the appropriate Refund ID hyperlink.

7. 

Enter or update the required fields marked with a red asterisk in the Manual Check Detail panel.

•      SUITS should pull the mailing address details of the Employer and populate these required fields.  The user can update these fields as needed.

•      Zip code may not be prepopulated.

8. 

Click the Submit button.

SUITS displays the Confirmation panel. The Confirmation panel displays the message:
“Manual Refund for Employer Account ID: xxxxx for $xx.xx has been successfully saved”.

•      The Printing Refunds Check file runs daily and sends information about the refund checks to the printer.

•      The manual check will be issued and mailed the next business day.