Process Name:

Manager Re-Assigns Collection Cases 

Role:

•      Internal staff

Objective(s):

•      Manager re-assigns collection case

Before you begin:

•      Collection Cases have been generated and assigned based on the initial assignment rules. Manager chooses to re-assign collection case(s).

What happens next:

•      Collection cases are assigned

•      Notification is sent to re-assigned staff.

1. 

Select Employer Service on the LHS menu from the Internal Home screen.

SUITS displays the Employer Service Maintenance options.

2. 

Select Manage Collections Functions.

3. 

Select Delinquent Debts.

Delinquent debt search is displayed.

4. 

Enter in the Employer ID of the collection case, and click Search.

Search results are displayed.

5. 

Open the collection case by clicking the hyperlinked ID.

Collection Case Maintenance screen is displayed.

6. 

Select the Assign/Reassign tab in the Collection Case Details.

7. 

Select the username of the staff from the dropdown to assign the case to.

8. 

Click Save.

•      SUITS assigns the collection case to the username selected.

•      That staff/user received notification of a new collection case assigned to them.