Process Name:

Payment Plan Request Review

Role:

•      Internal user

Objective(s):

•      Payment plan is reviewed/processed and approved or denied

Before you begin:

•      Employer has a debt on file and chooses to establish a payment plan.

What happens next:

•      The payment plan is either approved, denied or modified.

•      If approved, system monitors for incoming payment.

1. 

Search for workflow by using Employer ID.

2. 

Click Search.

SUITS displays the search results

3. 

Open the workflow item by clicking Checkout.

SUITS will display the Review Payment Plan Request screen.

4. 

Review the Payment Plan Request.

5. 

Click hyperlinked View Supporting Documentation to view the file the Employer has uploaded.

SUITS will download/open the document as available

6. 

Enter reviewer notes.

This is required.

7. 

Click Approve.

SUITS will generate correspondence to the Employer notifying the approval of the Payment Plan request.

ALTERNATE ACTION:

Click Deny – This will send a Payment Plan Denial Notice Alert/Message:

“This notice is to inform that your request for payment plan has been denied. Please contact the agency if you wish to renegotiate the terms”.

ALTERNATE ACTION:

Select Edit Payment Plan to edit the Payment Plan parameters. This will replace the existing payment plan request information. The Edit Payment Plan function is how staff will select specific debts to include in the plan. 

8. 

•      SUITS begins to monitor for received payments.

•      If a down payment is not received within 11 days of the approval date, SUITS updates the status to “Closed”.

•      Once the down payment is received, SUITS monitors for payment installments. If an installment is not paid by the due date, the status will update to “Late”. If a “Late” installment is not paid after 10 days, the status will update to “Default” and SUITS will enforce the original due date(s) for the debt. Collection activity can resume.

•      SUITS will show a ‘paid indicator’ for each installment, as well as the payment ID which satisfied the installment.

•      SUITS will consider debt paid in full if all payments are made on time, or all debts and the accrued interest for the Payment Plan have been paid off.

•      SUITS displays “Today’s Payoff Amount” which tracks the current amount of debt remaining in the Payment Plan.