Process Name:

Post Suspended Payment – Known Employer Account ID

Role:

•      Internal user

Objective(s):

To post a suspended payment received on a payment file from a financial institution to an Employer’s UI account.

Before you begin:

•      The UI Agency received a payment file with a payment that cannot be matched to an Employer’s account.

What happens next:

•      Payment is posted to the selected Employer Account.

1. 

From the Staff Portal, click the Employer Services left navigation menu item.

SUITS displays the Employer Services Maintenance screen.

2. 

Click the Manage Payment Functions hyperlink.

SUITS displays the Manage Payment Functions Maintenance screen.

3. 

Click the Suspense Payment hyperlink.

SUITS displays the Suspense Payment Lookup screen.

4. 

In the Criteria panel, select “Suspense” from the Status dropdown menu.

•      The user can search using one or more search criteria; however, to search for unmatched payments to resolve, the user should search for “suspended” payments.

•      The user can also search for suspended payments that have already been resolved by selecting Status = Refunded, Posted, Cancelled, or Pending.

•      The user is not able to edit any payments that have already been resolved.

5. 

Click the Search button.

SUITS displays the results in the Search Results panel.

All search results contain the Status = Suspended.

6. 

Click the Payment Number hyperlink of the record you want to research.

SUITS displays the Suspense Payment Wizard.

Review the Payment Details panel, Payer Information Provided in File panel, Search for Correct Account panel, and the Refund or Post Payment panel.

7. 

In the Search for Correct Account panel, click the magnifying glass next to the Employer Account ID field.

SUITS displays the Employer Search Lookup pop up window.

8. 

In the Search Criteria panel, enter the same Employer Account ID from the Payer Information Provided in File panel.

9. 

Click Search button.

SUITS displays the results in the Search Results panel.

In this step, the user has an option to enter a different Employer Account ID (or another criteria) in the Search Criteria panel, if the search returns no results.

10.

Click on the Employer Account ID hyperlink of the record you want to use.

SUITS returns to the Suspense Payment Wizard.

11.

Click the Use Employer (or Agent) ID radio button.

At this step, if the does not find an Employer ID, SUITS provides an option to Use Invalid Employer Account ID radio button.

In this step, the user is essentially telling SUITS to either use the invalid/unmatched account or to use the account they found on the lookup screen to refund or post the payment.

12.

In the Refund or Post Payment panel, click the Post Payment radio button.

13.

Click the Next button.

•      SUITS displays the Confirmation screen.

•      The payment is posted to the selected Employer Account.

The message on the confirmation screen is:
”Resolution of suspense payment number 194 for a total amount of $16000 has been posted”.

14.

Click the Finish button.

SUITS displays the Staff Portal Home screen.