Process Name:

Refund Unmatched/Suspended Payment – Invalid Account ID

Role:

•      Internal user

Objective(s):

To refund a suspended payment received on a payment file from a financial institution back to an Employer.

Before you begin:

•      The UI Agency received a payment file with a payment that cannot be matched to an Employer’s account.

What happens next:

•      Refund for the payment is processed and released from suspense.

1. 

Click the Employer Services left navigation menu item from the Staff Portal.

SUITS displays the Employer Services Maintenance screen.

2. 

Click the Suspense Payment hyperlink.

SUITS displays the Suspense Payment Lookup screen.

3. 

Select “Suspense” from the Status dropdown menu in the Criteria panel.

•      The user can search using one or more search criteria; however, to search for unmatched payments to resolve, the user should search for “suspense” status payments.

•      The user can also search for suspended payments that have already been resolved by selecting Status = Refunded, Posted.

•      The user is not able to edit any payments that have already been resolved.

4. 

Click the Search button.

SUITS displays the results in the Search Results panel.

All search results contain the Status = Suspended.

5. 

Click the Payment Number hyperlink of the record you want to research.

SUITS displays the Suspense Payment Wizard.

Review the Payment Details panel, Payer Information Provided in File panel, Search for Correct Account panel, and the Refund or Post Payment panel.

6. 

Click the Use Invalid Employer (or Agent) ID radio button.

•      At this step, if the user/found an Employer (or Agent) ID, SUITS provides an option to Use Employer Account ID (or Agent ID) radio button.

•      In this step, the user is essentially telling SUITS to either:

o  Use the invalid/unmatched account and refund the amount manually through SCEIS.
Or

o  Use the account they found on the lookup screen to refund or post the payment (see next section).

7. 

In the Refund or Post Payment panel, click the Refund Payment radio button.

8. 

Click the Next button.

SUITS displays the Confirmation screen.

The message on the confirmation screen is:

“Resolution of suspense payment number 194 for a total amount of $16000 has been refunded”.

9. 

Click the Finish button.

SUITS displays the Staff Portal Home screen.