Request Information

Background Information:

Process Name:	Request Information
Role:	Employer
Objective(s):	Submit a request for information
Before you begin:	The Employer has a question or needs information that it cannot find on the UI agency website or the Self-Service portal.
What happens next:	• The Employer submitted a request for information to the UI agency using your Self-Service portal. • SUITS sends the UI agency a work item to Review the Request for Information.

How to do it:

#	User Action	System Response	Notes
1.	Click the Request Account Information left-navigation menu item from the Employer’s Self-Service Home screen.	SUITS displays the Request Employer Account Information Maintenance screen.	What might be some topics/questions Employers ask for the Request Account Information function?
2.	Click the New button.	SUITS displays the Request Employer Account Information Wizard.
3.	Enter a First Name in the Contact Information panel.
4.	Enter a Last Name.
5.	Enter a Telephone Number.
6.	Enter an Email Address.
7.	Enter a Subject in the Request Information panel.		This is the subject of the question/request.
8.	Enter the Request Description.
9.	Click Select Files in the Upload Document panel (optional).	SUITS displays your computer’s document file(s).
10.	Select the file.	SUITS uploads the document to your information request.	You will know the file is uploaded to the request because the file name will be displayed under the Select Files button.
11.	Click the Next button.	SUITS displays the Review Request Information screen.
12.	Review the request.		To update or edit the request, click the Previous button and follow the Wizard’s prompts.
13.	Click the Next button if you are satisfied with the request.	SUITS displays the Confirmation screen.
14.		SUITS sends a “Review Request Employer Account Information” work item to the UI agency to review the request.
15.	Click the Finish button.	SUITS displays the Employer Self-Service portal Home screen.