Security Not Received – Security Received and Work Item Approved

Background Information:

Process Name:

Security Not Received – Security Received and Work Item Approved

Role:

•      Internal User

Objective(s):

The objective of this process is for an Internal User to review an account of a Reimbursable Employer which has not paid its Security and then pays its Security at the same time SUITS has triggered a Security Not Received work item. The Internal User then prompts SUITS close the Security Not Received workflow.

Before you begin:

A non-profit, Reimbursable Employer’s Security balance is unpaid and it has been greater than:

 

•      New Registrations/Change Reporting Method:

30 days from the Reimbursable Security Required correspondence being sent.

 

•      Renewals; 90 days from the Reimbursable Security Required correspondence being sent.

What happens next:

•      If Security was received, SUITS closes the Security Not Received workflow.

•      SUITS sends a notification to the Employer’s Self-Service inbox: “Security Satisfied”. If Security was not received, SUITS displays an error message to the Internal User informing them they cannot approve the workflow.

•      The Internal User must then deny the workflow which changes the reporting method for the Employer from Reimbursable to Contributory.

 

How to do it:

#

User Action

System Response

Notes

1. 

Click the Security Item not Received work item link.

SUITS displays the Security Item Not Received Maintenance screen.

•      This process is the same for Group Accounts – The work item is “Group Security Not Received”. The screen name is Group Security Item Not Received Maintenance. The functionality is the same.

 

•      If SUITS detects that the Employer did send a Security payment while the “Security Not Received” workflow is open, SUITS triggers the “Process Security Item Received” workflow. SUITS also puts a message on the “Security Not Received” work item: “Security Payment Received”.

2. 

Review the Employer Details and Security Details panels.

 

 

3. 

Enter Notes.

 

 

4. 

Click the Approve button.

•      SUITS checks to see if the Employer’s Security was received:

 

•      If Security was received, SUITS closes the “Security Not Received” workflow. 

 

 

If Security was not received, SUITS displays an error message to the Internal User informing them they cannot approve the workflow – Continue with Security Not Received script.