Process Name:

Suspend Payment

Role:

•      Authorized Internal user

Objective(s):

To suspend a payment in SUITS.

Before you begin:

•      An Employer with an existing UI account makes a payment via paper voucher for check.

•      The payment amount needs to be suspended.

•      An internal staff member detects the error or is notified that a suspension must occur.

What happens next:

•      Payment is suspended in SUITS.

1

Click the Employer Lookup left navigation main menu item from the Staff Portal.

SUITS displays the Employer Lookup screen.

2

Enter the Employer ID, or other search criteria, in the Criteria panel.

3

Click the Search button.

SUITS display the results in the Search Results panel.

4

Click the Employer Account ID hyperlink.

SUITS displays the Employer Portal Home screen.

The internal user is viewing the internal view of the Employer Portal.

5

Click the Payments left navigation main menu item from the Employer Portal Home screen.

SUITS displays the Payment Function Maintenance screen.

6

Click the Payment History hyperlink.

SUITS displays the Payment Lookup screen.

7

Enter Payment ID, or other search criteria, in the Criteria panel.

8

Click the Search button.

SUITS displays the results in the Search Results panel.

9

Click the Payment ID hyperlink associated with the Payment record you want to view.

SUITS displays the Payment Detail Maintenance screen.

•      View the Payment Detail panel on this screen. This panel identifies payment method, amount, description, effective date.

•      View the Payment Distribution panel. This panel identifies how the payment was applied by Debt Type, Quarter and Amount.

10

Click the Suspend button.

SUITS displays the Suspend Payment Verification pop up.

11

Click the Yes button.

SUITS changes the status of the payment to Suspense.