Update Login Credentials

Background Information:         

Process Name:

Update Login Credentials

Role:

Agent

Objective(s):

To update the user’s (agent’s) own login credentials.

Before you begin:

The user must already have an account in the agent portal and must want to update their login credentials.

What happens next:

The user’s login credentials have been updated.

 

How to do it:

#

User Action

System Response

Notes

1. 

Click the Account Maintenance left-navigation menu item from the Agent Portal Home screen.

SUITS displays the Agent Account Maintenance screen.

To complete this as an internal user, go to the Agent Lookup screen and search for the Agent, then access the Agent self-service portal as an internal user and complete these steps.

 

2. 

Click the Update Login Credentials hyperlink.

SUITS displays the Login Credentials Maintenance screen.

 

3. 

Update the login credentials.

 

The user can choose to update their password and their security questions.

4. 

Click the Submit button.

SUITS updates the login information and displays the confirmation message.