Background Information:
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Process Name: |
View Agent Messages |
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Role: |
Agent or Internal User |
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Objective(s): |
To view a message in the agent portal. |
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Before you begin: |
The employer or staff member must have a reason to be viewing the message in the agent portal. Staff should not view unread Agent Messages. |
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What happens next: |
The messages are viewed by either the agent or the staff member. |
How to do it:
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# |
User Action |
System Response |
Notes |
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1. |
Navigate to the Agent Portal. |
SUITS displays the Agent Home screen. |
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2. |
Click the You Have [number] Unread Messages hyperlink on the left side panel. |
SUITS displays the Messages Maintenance screen. |
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3. |
Click the hyperlink in the Subject column. |
SUITS displays the Employer Message Maintenance screen. |
SUITS displays the text of the message that was selected. This will vary depending on what activity has taken place in the agent account. |