Process Name:

Agent Makes a Payment using a Credit Card

Role:

•      Agent

Objective(s):

To make a manual payment on an Employer’s UI account using a Credit Card.

Before you begin:

•      The Agent has the authorization to make payments for an Employer.

•      The Agent or the Employer has filed a wage report.

•      SUITS calculated the UI taxes due when the wage report was filed.

•      The Employer now owes a payment to the UI agency.

•      The Agent wants to make a payment on the Employer’s account using a Credit Card.

What happens next:

•      SUITS displays a Payment Confirmation number.

•      The Payment Status is “Pending” until the listed payment effective date.

1. 

Click the Payments left navigation menu item from the Agent Portal Home screen.

SUITS displays the Agent Payment Function Maintenance screen.

2. 

Click the Make Payments hyperlink.

SUITS displays the Agent Payment Wizard – Amount Due Summary screen.

•      This screen displays the Employers the agent has the authority to make payments for. 

•      Review the grid with the Employer Account ID, Employer Name, and Amount Due.

•      Click on the Employer Account ID link to view the debt details for a client.

3. 

Click the Manually Allocate Payments radio button.

See Field Definitions.

4. 

Click the Next button.

SUITS displays the Agent Payment Wizard – Manual Payment Allocation screen.

5. 

Enter the amount of payment to apply to each Employer in the Amount to Apply field.

•      You can choose to make a partial payment on this step.

•      This can be any amount.

6. 

Select Payment Method from the dropdown menu.

7. 

Click the Next button.

SUITS displays the Agent Payment Wizard – Paper Check Payment screen.

8. 

Click the Pay by Credit Card button in the Credit Card Payment Verification panel.

SUITS sends user to an outside website, “NIC: the people behind eGovernment”.

•      There is a surcharge for using a credit card to make a payment, which is reflected in the new total on the right hand side of the screen.

9. 

Enter customer information.

10.

Click Next.

The website displays the Payment section.

11.

Enter Payment information.

12.

Click the Next button.

The website displays the confirmation screen.

13.

Click the Submit Payment button.

After submission, the website returns the user to the SUITS system.

14.

Click the Print button.

SUITS prepares the receipt for printing and displays the document on the screen.

15.

Review the Payment Information and click the Continue button.

SUITS displays the Payments Wizard screen – Step 4: Credit Card Payment Confirmation.

16.

Click the Finish button.

SUITS displays the Employer Portal Home screen.

The Payment Effective Date for Credit Card payments is the same day the payment is made (Credit Card payments occur in real-time via the 3^rd party processor).