Purpose: The BPM Escalation Maintenance screen allows a user to create (or modify) a new escalation record. From this screen the user can select the trigger(s) for the escalation of the process, and which supervisor group is notifed of the escalation. There is also the option to enter in specific Users to be notified of the escelation. The Recur Details is in reference to whether they want all scenarios in which this process has lapsed to be escalated, or if this is a single time event of escalation. This screen can be accessed in the SUITS internal Staff Portal.
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