Process Name:

Review Employer Protest

Role:

Internal SUITS user

Objective(s):

To review the initial protest filed by an employer and make a determination.

Before you begin:

An Employer has submitted an initial protest.

What happens next:

SUITS triggers a workflow to review the determination of the protest.

1. 

 From the SUITS home screen, launch the workflow item ‘Review Employer Protest’.

This will bring you to the Review Employer Protest Wizard.

2. 

Review all the information displayed on this screen, then click the Supporting Documents tab.

3. 

Review all documents attached and then click the ‘Interpreter Details’ tab.

4. 

Review any Interpreter requirements, then click the Additional Representation tab.

5. 

Review Additional Representation information and then click the Notes tab.

6. 

Review any notes present, and click the ‘New’ button to add a new note.

This will bring you to the Notes screen to enter a new note.

7. 

Enter a Title, select the Category and any additional description, then click the ‘Next’ button.

Click the Next button to save this note and return back to Review Employer Protest – Protest Details screen.

Enter the title of the note, and take into consideration this will be the thumbnail of what others will be able to see on the main screen.

8. 

Once done with the Notes, click the ‘Next’ button.

This will bring you to the next step in the wizard

9. 

Select the Determination/Rationale and click the ‘Next’ button.

Clicking next will bring you to the next step in the Wizard

Select the determination/rationale by clicking the radio button next to the desired option. Each of these options will generate a different correspondence that will sent to the employer (pending review of this workflow – shown in next task). The different rationale options breakdown as follows:

•      Affirm – Reverse Liability: DEW agrees with the protest and reverses the original decision.

•      Reverse – Correct Liability: DEW stands by their original ruling and the appeal is ‘denied’.

•      Remand – Further action needed: This happens later in the process at the higher levels of a protest, when it is determined to send this protest back down to a lower level. This would happen after a protest has raised past first level of protest.

•      Modify – Further action needed: It is decided that the original decision needs to be re-examined and more work needs to be done. Not a complete approval or denial of the protest.

•      Dismiss – No additional action: The protest is dismissed due to any number of reasons including lack of response (or in the event a hearing date was sent and the parties did not appear), the protest is withdrawn or some other reason.

•      Untimely – No additional action: The protest was filed in an untimely manner and the explanation for untimeliness was not valid.

Note: For each document that an employer can protest, the Determinations/Rationale will be different to accommodate this for example, the protest displayed above is in regards to liability, and thus the rationale is related to liability. In the scenario the protest is in regards to annual rate, it would display rationale that relates to annual rates. Also, each type of protest will have different correspondence that is generated as a result of this process and the determination.

10.

Select the checkbox next to the address(es) that should receive the correspondence that will be generated after this is submitted, reviewed and approved, and then click the ‘Next’ button.

This will bring you to the next step in the Wizard.

11.

SUITS will display the text of the correspondence that will be sent to the employer. Enter any additional text to be added in the text box, then click the ‘Next’ button.

This will bring you to the next step in the Wizard.

12.

Review the Confirmation information and click the ‘Finish’ button.

•      This will bring you back to the SUITS home screen.

•      SUITS will trigger the workflow process Review Protest Determination for another DEW staff to complete.