Process Name:

Review Refund Request

Role:

•      Internal user

Objective(s):

To review a request of a refund of an UI tax overpayment.

Before you begin:

•      An Employer with a credit balance on its UI account requests a refund.

What happens next:

•      The refund request is approved or denied.

•      SUITS generates a notice in the Employer’s inbox, “Refund Request Status Change”.

•      If the refund is approved, the Employer receives the refund via check once processed by SCEIS (treasury).

1. 

Click the Work Item Number link, associated with the Process Refund Request process, from the Staff Portal Home screen.

SUITS displays the Review Refund Request Maintenance screen.

2. 

Enter Notes.

3. 

Upload an Attachment, if needed.

This is optional.

4. 

Click the Approve button.

•      SUITS displays the Home screen.

•      SUITS sends a notification to the Employer’s portal inbox: Refund Request Status Change.

•      Click the Deny button to deny a request.

•      SUITS displays the Home screen.

•      SUITS sends a notification to the Employer’s portal inbox:
“Refund Request Status Change”.

•      Correspondence messages:

•      Approval - The notification says:
“Your refund request 95 has been Approved”.

•      Denial - The notification says:
“Your refund request 95 has been Denied”.