Background Information:
|
Process Name: |
Suspend Work Item |
|
Role: |
Internal User |
|
Objective(s): |
To suspend a workflow item. |
|
Before you begin: |
•A workflow item must have been initiated. •The workflow item must be assigned to the user who is going to suspend it. •There must be a reason to suspend the workflow item. •The user must have the role associated with the ability to suspend workflow items. |
|
What happens next: |
The workflow item is suspended, to be resumed in one of three situations: •The Suspension End Date is reached •The Resume Action has been completed •The workflow is manually resumed |
How to do it:
|
# |
User Action |
System Response |
Notes |
|
1. |
Navigate to the Staff Portal Home screen. |
SUITS displays the Staff Portal Home screen. |
The assumption is that internal users will access a URL link to get to the Staff Portal. |
|
2. |
Click on the BPM Administrator main menu item on the left side panel. |
SUITS displays the BPMAdministrator Maintenance screen. |
|
|
3. |
Click the My Basket hyperlink. |
SUITS displays the BPM My Basket screen. |
|
|
4. |
Select ‘Assigned Work’ from the My Basket Filter dropdown. |
|
|
|
5. |
Click the Apply Filter button. |
SUITS displays the Assigned Work panel. |
|
|
6. |
Click the View Details hyperlink. |
SUITS displays the BPMN Activity Instance Maintenance screen. |
|
|
7. |
Select a Suspension Reason from the dropdown. |
|
Options for Suspension Reason include: •Missing Information •Incorrect Information Received •Certification Issue •Employer Response Needed •Internal Response Needed •Awaiting Member/Recipient NULLS Response •Requested by Member/Recipient •Other |
|
8. |
Select a Suspension End Date. |
|
|
|
9. |
Select a Resume Action from the dropdown. |
|
Options for Resume Action include: •All Documents •Any Documents |
|
10. |
Enter a note in the Suspension Notes box. |
|
A note is required. |
|
11. |
Click the Suspend button. |
SUITS suspends the workflow. |
|
|
12. |
|
The Status changes to Suspended. |
|